At Plaeto, we work hard to deliver your orders quickly and safely across India.
Please review our shipping guidelines below.

1. Delivery Timeline : Delivery time depends on your location:

Tier 1 Cities (Metro Cities)

• Estimated Delivery Time: 2–3 business days

Tier 2 Cities & Other Locations

• Estimated Delivery Time: 5–7 business days

Note: Delivery timelines are approximate and may vary due to operational delays, weather conditions, or festive periods.

2. Order Processing

• All orders are processed within 24–48 hours (excluding Sundays and public holidays).
• Once your order is dispatched, you will receive a tracking link via email or SMS.

3. Shipping Charges

• Free shipping may be applicable on select orders or during promotional
  periods.
• Shipping charges, if applicable, will be shown during checkout before payment.

4. Tracking Your Order

After dispatch, you’ll receive:

• A tracking number
• A link to track your shipment in real-time

You can follow your order until it reaches your doorstep.

5. Delays

While we strive for timely delivery, certain situations may cause delays, such as:

• Unforeseen logistical challenges
• Weather-related disruptions
• High traffic during holidays or sale periods

If your order is delayed beyond the expected window, feel free to reach out to us.

6. Incorrect Address / Failed Deliveries

Please ensure the shipping address, pin code, and phone number you provide are complete and accurate.
Orders returned due to incorrect information or multiple failed delivery attempts may require reshipping charges.

7. Undelivered or Lost Packages

If a package is undelivered or lost in transit, we will assist you in resolving the issue promptly.
A replacement or refund will be processed as per our policies.

8. Contact Us

For any shipping-related assistance, please contact: 📧support@plaeto.in