1. At Plaeup, we offer a 30-days no questions asked return/exchange of the Merchandise, provided the Merchandise is unused, undamaged, clean, with the original tag/label and packaging intact along with the proof of purchase. The 30-day window will apply from the date of delivery of the Merchandise. If you wish to exchange/return the product, please send us an email (email@example.com) with your invoice number, and order details to initiate the exchange/return process.
2. All costs associated with returning the item to us including return shipping charges and any taxes if applicable shall be borne by Plaeup.
3. In case of partial return and refund of Multi qty orders ( Orders with more than 1 unit ), if cart value based discount or quantity discount has been applied at the time of purchase, the partial refund will be done after deduction of discounted amount in case the adjusted cart value after return falls below the discount criteria.
4. Gift cards, personalised products, sale, clearance, and promotional items are not eligible for a return or exchange.
5. Once we receive the product(s) back and verify its packaging/condition, we will initiate refund procedure for your money within 5-7 business days and exchanges will be managed on a case-to-case basis.
6. The refund will be processed to the same account/method from which the payment was made. It may take 5-7 additional business days for the amount to reflect in your account.
7. Plaeup’s decision in respect of the claim product shall be final.